Frequently Asked Questions

Our Frequently Asked Questions (FAQ) page is arranged into the topics shown below. Click on any topic to go to the Frequently Asked Questions for that topic.

FAQ – Who can buy?

Q: Who can buy moving boxes from

A: Anyone. While most of our customers are residential customers, we also sell to businesses, schools, moving companies and many other organizations. In short, if you (or your organization) need moving boxes and we deliver to your area, then you can buy from us.

FAQ – Ordering

Q: How do I order from

A: The easiest and fastest way to order from us is on our website, especially if you are a residential customer. Use our Start An Order page, which offers residential customers a way to estimate how many moving boxes they will need. You can also place an order for a specific quantity of moving boxes if you know how many you want to buy and don’t need help estimating.

If you prefer not to use the website or if you aren’t a residential customer, you are welcome to call us to place an order. Also, we recommend calling if you want to buy more than 200 moving boxes in a single order. We reserve the right to call you to confirm large orders, even if you place the order on our website.

Q: Is there a minimum order?

A: Yes. Our minimum order is $25.

Q: When I order, can I request a specific day for delivery, or are all of your deliveries done next day?

A: Yes, you can request delivery on a specific day! Our default delivery date is the day after you place your order (we deliver 7 days/week, subject to the 5 days each year that we are closed). But if you want delivery on a day farther in the future (perhaps for a day when you will be home, for example), then you can simply enter that date in the “Delivery Date” field on the Checkout page when you place your order. We can also specify a delivery date for you if you place your order over the phone. You can choose a delivery date as far as 60 calendar days into the future.

However, please note that we do NOT offer same day delivery at this time. We have discussed offering that as a for-fee option in the future, but same-day delivery is not currently available.

Q: When I order, can I request a specific time or range of times for delivery?

A: Not at this time. Each of our drivers can handle approximately 20 deliveries per day and we optimize our driver’s routes each based on the orders that are scheduled for delivery that day, so it not possible to commit to specific time windows in advance. The only representations we make about delivery is that it will be between 8:30 A.M. and 7 P.M. (or 9 P.M. in peak seasons) and that we will call or text you approximately 30 minutes before we arrive at your home for delivery.

Q: What happens after I place an order?

A: Four things happen after you place your order:

  1. We will send you an email confirmation of your order in 3 minutes or less after it is successfully entered into our system. The email will include confirmation of your requested delivery date. If you don’t receive this email, check your Spam folder in your email. If our email is not there, please call us.
  2. On the delivery date you request, we will contact you approximately 30 minutes before we make delivery.
  3. If you are not home, we will deliver your moving boxes according to your instructions.
  4. Within 10 minutes of completing your delivery, you will receive an email stating that delivery was made.

Q: Is there any way for me to pick up my moving boxes once I place an order?

A: No, we do not offer customer pick-up at this time. The earliest you can receive your moving boxes is the day after you place your order here on our website.

FAQ – How To Contact Us

Q: How can I contact you for any pre-order or post-order questions?

A: Our contact information, which includes an email address and a phone number, can be found at the bottom of our main Service Area page. That page lists the contact information for our Corporate Headquarters. Anyone at our Corporate Headquarters can help you, but it may be easier for you to call your local Service Area team since they are in your local area, especially for any questions about your delivery. To find the contact information for your local Service Area team (which also includes their email address and a phone number), click your location on the map on the main Service Area page, then scroll to the bottom of the page that opens next.

Q: Do you have retail storefronts or a physical location that I can visit?

A: No, we do not have any retail stores or any physical locations that serve customers in any of our service areas as this time. We operate solely as an online retailer (similar to, for example,

FAQ – Our Moving Boxes

Q: You advertise that you sell “once-used” moving boxes that have “like new” quality. What does that mean? What condition are they in? And how do they compare to new moving boxes?

A: All excellent questions. We want to be very clear about our moving boxes and how they compare to new moving boxes. But as we started writing the answer to this question, we thought: “Pictures are worth a thousand words”. So, we have a page on our website that is dedicated to the moving boxes we sell and how they compare to new moving boxes from “the other guys”. Click here to go to that page and learn more about our once-used, high-quality moving boxes.

FAQ – Our Hours & Schedule

Q: What are your hours of operation?

A: We are open between 8:30 A.M. and 7 P.M., 7 days / week. These are also our delivery hours each day. During certain peak moving periods (summer, for example), we may extend our delivery time to 9 P.M. in order to accommodate higher order volume.

Q: Are there any days that you are closed?

A: We are open and we deliver every day of the year with 5 exceptions each year: New Years Day, Easter Sunday, Thanksgiving Day, Christmas Eve and Christmas Day. Our support and administrative functions are open the same hours and days as our delivery hours.

FAQ – Our Delivery Policies

Q: Can I change my delivery date AFTER I order?

A: You can, but you must call us NO LATER than the day before your order is scheduled, and you must call during our normal business hours. Any reschedule requests made on the day that a delivery is scheduled are subject to a fee of 10% of the amount of your order.

Q: Do I have to be home for delivery of my moving boxes?

A: No, you do not, but it is recommended and preferred. However, we understand that it is not always possible. If you think there is a possibility that you might be away when we deliver, there are 2 things you should know. First, our driver will call or text you approximately 30 minutes before he/she expects to arrive at your home for delivery. So if you work close to home or make a quick trip to the grocery store, you will have an opportunity to be home for delivery. Second, if you think it’s likely that you won’t be home for delivery even if we give you an advance notification of approximately 30 minutes, then you must provide clear instructions on where we should leave the boxes. More on this in the next question…

Q: What sort of instructions do I need to leave if I won’t be home for delivery? And how do I communicate those instructions to the driver?

A: First, let’s talk about what kind of instructions you need to leave. First and foremost, you need to tell us where you want us to put your moving boxes, which should be a place that both has enough space AND where the moving boxes won’t get wet or be blown by the wind after we deliver them. Space is an important consideration. People sometimes forget how much room flattened moving boxes can take up, especially dozens of moving boxes. This is not like FedEx or UPS delivering a package – dozens of moving boxes will need more space than that and should not be considered a routine package delivery. We generally try to stand them on one of their sides and lean them against something sturdy (like against a wall inside a garage, for example). The amount of floor space needed for your moving boxes depends on how many you order, but we generally recommend an easily accessible area with 6 ft. x 6 ft. of open floor space.

Second, let’s talk about access to the desired space. Once you have identified the best place for us to leave your moving boxes, we need to know how to access it – and what to watch out for in the process of accessing that space. Some examples are pets to be aware of, gates to be accessed, stairs to be navigated, etc. Please carefully consider if there are any items that require codes (gates, secured doors, etc.).

You can leave your instructions when you order on our website. During checkout, leave your instructions in the Order Notes field.

One final important note about the space for delivery. Even if you ask us to, we will NOT enter the inhabitable portion(s) of your home when you are not there. It is strictly against our policy and we will not do it, even if you leave instructions to do so. If you leave those instructions, we will call you to arrange alternative delivery instructions. If we can’t reach you to arrange alternative delivery instructions, then we reserve the right to delay or cancel your order without providing either a partial or full refund. We consider the inhabitable portions of your home to be basically any part where you and/or your family live (essentially anything inside your front door). We do not consider garages (either attached or stand-alone) inhabitable (unless someone is living there). Sheds and covered patios are also good examples of spaces that we do not consider inhabitable.

Q: Do you deliver regardless of the weather conditions?

A: We will deliver in all weather conditions with the exception of extreme weather events (tornadoes or tornado warnings, hail or hail warnings or extremely heavy wind and/or rain). We reserve the right to determine these conditions in the interest of our driver’s safety and their ability to deliver your moving boxes without a high risk of damaging them. In the event of these conditions, we will notify all customers awaiting delivery of the delay and of the expected impact to our delivery day and/or time. In the event of these conditions AND after we notify you of a delay, if you simply do not want to wait further, please call us and we will issue a full refund.

However, we ask you to think it through fully before you request a refund during extreme weather events. That will cancel your order and you (presumably) will still need moving boxes. Please don’t put yourself in harm’s way by driving out during extreme weather. If we have halted deliveries because of extreme weather, it means you should probably not go out either. And if you cancel your order with us, you will have to recreate your order with us later or potentially drive out to buy (and load and unload) moving boxes yourself. Again, we are happy to give you a refund if you want, but please take a moment to think it through.

Q: Are all sales final after delivery?

A: Yes. All sales are final after delivery, regardless of whether you are home or not. Once we fulfill delivery, the sale is final.

FAQ – Returns, Cancellations & Refunds

Q: Can I cancel my order?

A: Yes, but you must cancel NO LATER than the day BEFORE your delivery is scheduled. If you cancel on the day of your delivery, we will charge the full amount of your order, even if you indicate that you do not want to accept delivery of your moving boxes.

Q: Do you offer returns or refunds?

A: No, we do not offer returns or refunds for unused boxes or for any other reason. We will, however, provide you with a replacement box if we deliver a box that is not suitable as moving box (a large tear, etc.). We work hard to get rid of moving boxes that are not suitable, but we acknowledge that we aren’t perfect and may not get them all. However, in these cases, you are limited to requesting an exchange. No returns, credits or refunds are allowed.